The wrong person. The same unwanted texts.

Not every unwanted text is the same

A personal message sent to the wrong person is different from a company’s automated campaign. The TCPA can apply to texts, but liability depends on the particular provision, technology, purpose, consent, and applicable rules.

If the message names someone else, preserve that detail. If you previously signed up for messages from the company, explain that too. A complete history helps the firm evaluate the facts accurately.

Keep the original thread

Screenshots are helpful, but do not delete the original messages. Capture the sender, dates, message content, and any link or company name without opening suspicious links.

• Save the messages before blocking the sender.
• Preserve any unsubscribe request and confirmation.
• Note any messages that arrive afterward.
• Tell the firm whether you ever signed up or bought from the company.

Do not assume the sender is who it claims to be

Scam texts may impersonate legitimate companies. Do not click unknown links or provide payment information to investigate a possible claim. The message content and sender information can still be useful for a review.

Use the case-review form to describe the messages and upload screenshots if you wish. An attorney can discuss whether there is an identifiable responsible business and a potentially actionable pattern.

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