A recorded voice can raise real questions.

You do not need to be on the Do Not Call list

Recorded or artificial-voice calls have separate restrictions. Telemarketing calls using these voices to cell phones or residential landlines generally require prior express written consent, subject to applicable exceptions. A prior purchase alone does not replace that requirement.

For nonmarketing calls to cell phones, prior express consent is generally required unless an exception applies. Residential landlines have different exemptions and limits. Save the message and tell us what kind of number received it.

Listen for the type of message

A recording may repeat exactly, leave the same voicemail, or sound artificial. Save existing messages so an attorney can assess them. A call does not need to advertise something to raise questions under the artificial-or-prerecorded-voice restrictions.

Consent requirements differ based on the purpose of the call and the type of phone line, and exceptions can apply. Do not assume that every recorded message is unlawful.

AI voices are part of the picture

The FCC has confirmed that AI-generated voices fall within the TCPA’s artificial-voice restrictions. That does not mean every use of an AI voice is prohibited. Consent and applicable exemptions remain important.

If a recording asks for someone you do not know, tell the firm. The wrong-number context may affect the analysis of consent.

Prepare for a review

Save the audio, caller information, dates, and any stated company name. Explain whether you are or ever were a customer and whether you remember authorizing calls. You do not need to determine the exact technology on your own.

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