You told them. They’re still calling.

Make the timeline easy to follow

Write down when you told the company it had the wrong person, how you made the request, and what the representative said. Keep any written confirmation. Then identify calls received after that date.

Continued calls may be relevant, but they do not automatically prove a knowing or willful TCPA violation. The type of communication and the rules that apply still matter.

What to include in a review request

Be as specific as you can, and say when a detail is approximate.

• The company and the name it is asking for.
• The date and wording of your wrong-number or stop request.
• The number of calls before and after that request.
• Any recording, voicemail, or written response you already have.
• Any prior relationship or consent involving the caller.

You do not need to keep answering

Preserve the evidence you already have. You should not expose yourself to more harassment, make purchases, or share sensitive information to try to build a case. Ask an attorney about the evidence that would be useful in your particular situation.

Before recording a live conversation, get advice about the recording laws that apply to everyone involved. Saving a voicemail that was already left for you is different from secretly recording a live call.

Keep exploring